Please help with building resume to fit business analyst/ program analyst roleExample roleProgram Administrator AnalystDescriptionWho We AreWe’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!As a Program Administrator, Accessory and Ports, your essential job functions will include the following:Business AnalysisProvide analytics that help determine the progress/success of OEM programs.Analyze the data to ensure new business initiatives align with Dealer Tire’s Strategic Plan.Provide/visualize tire/accessory program performance analytics to OEM teams.Work collaboratively with internal teams to analyze overall product performance/profitability.Assembly Process ManagementCollaborate internally to ensure component accuracy, manage retrofits, handle program changes.Create/Maintain bill of materials (BOM) set-up files.Collaborate with internal teams to ensure forecasted OEM program needs are met.Ensure the system contains all necessary components for proper billing and inventory relief.Communicate with internal teams the status of programs, new assemblies and future inventory needs.CommunicationDraft timely/accurate OEM program communications to sustain relationships that lead to future opportunities.Deliver exceptional external/internal customer service that involves timely issue resolution.Support OEM/Dealer Tire teams on program promotional activities, program enhancements, results, dealer communication, etc.Sales & Marketing SupportAnalyze/provide data for promotional program business case development.Participate in Sales and Marketing planning meetings with OEMs and internal stakeholders.Analyze/provide data for promotional program business case development.Work with Marketing/Merchandising on material creation, implementation support and development of product information for digital marketing.Provide data for business case and promotional details to secure funding from Supplier Relations.Coordinate pricing updates and new program additions with internal teams.Maintain OEM Assembly Fitment Data.Coordinate manual sales order entry, follow-up and communication.Image and web content administration/maintenance; manage web alerts for assemblies.Sell sheet creation and internal communication.Other Duties as AssignedPosition RequirementsRequires BS/BA, preferably in Business, Inventory Management or related field.Experience working with National/Regional OEMs preferred.Minimum of 3 years’ experience leading programs or project management experience.Knowledge of business intelligence preferred.Intermediate Microsoft Office product knowledge required.Demonstrated detail orientation and organizational skills required to ensure prompt follow-up with external/internal customers.Professional, effective written and oral communication skills.Competencies RequiredAttention to DetailAgilityCollaborationInitiativeCommunicationCustomer FocusTeamworkD WAIN W RIGHT
11401 Northwoods Forest Dr- Charlotte, NC 28214  843-422-3931
Seeking a fulfilling position in marketing and management programs that will utilize
leadership expertise, engage analytical thinking, and employ interpersonal skills.
Bachelor of Arts in Interdisciplinary Studies, Concentrations in Business Administration, GPA

Exhibits a strong work ethic, interpersonal skills, and leadership skills
Takes initiative in accomplishing tasks in a fast-paced environment while still
paying attention to detail
Possesses ability to effectively communicate and interact with diverse people
Demonstrates strong ability to defuse tense situations through a comical and
interactive approach while still maintaining an authoritative standpoint.
VERIZON WIRELESS, Pineville, NC & Steele Creek NC
Small-Medium Business Account Executive
May 2017- Present
Financials (start and finish)
Leading special projects – name, number of individuals over seen, challenge to
Type of technology, hours used, Business Process Analysis improvements

Prospect for new sales opportunities in assigned locations
Analyze customer needs and present integrated solutions
Prioritize activity and sales pipeline to achieve goals
Establish and maintain good relationships with clients
Educated a team of 20 sales representatives and managers on business products
and services
Disseminated goals and objectives representing more than 45% of the regional
onboarding. Documenting product governance controls identifying performance
based on individual KPI’s and KRI’s
Taught team of 20 individuals the difference between selling to consumer versus
business customers
11401 Northwoods Forest Dr- Charlotte, NC 28214  843-422-3931

Finished amongst the top locations in the company for business sales in
December 2017
Consistently finished amongst top locations in the Southeast Market
September 2016- May 2017
Store Manager
• Lead a team of 10 sales associates
• Approach customers to sell wireless services and accessories
• Develop positive relationships with store personnel and management
• Consistently exceed sales goals within the guidelines established.
• Finished number 1 location in the territory for strategic sales in 2016
• Awarded for top 10% location in the company
• Top in the territory in B2B sales for the months of January and February 2017
• Finished number 1 in the district for total equipment coverage
• Overall attainment turned the location from a B to A level store
Aug 2014- September 2016
Solutions Specialist
• Actively listen to customers and developed a solutions based selling method
• Build customer relationships and earn their trust and loyalty
• Use passion and knowledge to generate sales
• Teach customers everything about their products so they can successfully enjoy
• Awarded top 10% in the company in 2015.
• Finished 170% to attainment for the year of 2015
• Finished 180% to attainment for the year of 2016
• Ranked leading within the first year with the company in all sales categories
• Was selected by district manager as store mentor, advisor, and tmp ambassador.
May 2013 – Aug 2014
Back-up Delivery Driver/ Cashier
• Handle merchandise with proper care and load items into truck
• Maintain cleanliness within truck before and after every delivery
• Assist other employees in maneuvering truck and abiding all traffic laws
• Deliver and set up customer’s appliance in a timely manner
11401 Northwoods Forest Dr- Charlotte, NC 28214  843-422-3931
May 2011 – Sept 2011
• Organized paperwork including blueprints and site layouts
• Gained knowledge in regards to construction and engineering
• Assisted head engineer in designing construction sites
• Observed construction sites and assisted in site inspections

Proficient with computer programs Microsoft Word, PowerPoint, and Excel
Intermediate in Spanish
Certified in CPR and First Aid
2015 and 2016 Verizon Wireless Winners Circle Candidate

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